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Trust Contract

What is the trust contract? Our trust contract is exactly as our advertising states with no gimmicks! If you trust us to work on your home, we will trust you to pay for your project when we are done and you are happy. It’s that simple, with no credit checks, or giving us your credit card, or any deposit of any kind.

Many of our customers find it hard to believe our trust contract. Many ask how it started. Have you ever not been paid? Well we are fortunate enough to say we have never had anyone not pay us, we have never been to court, because we make our customers happy, we have to!

Our commitment to quality workmanship is why. We know that to be successful, word of mouth is everything. We know what our customers want, a quality product, at a fair price, installed correctly, that’s all! Since we provide the top products, have the best prices, and have the highest trained and certified craftsman making this offer is our proof of confidence that we will provide each and every customer with a seamless worry free experience.

If not you don’t pay for it!

The Story:

I was sitting in the kitchen of a retired couple October of 2004 in Bear De. After measuring and giving the homeowners their quote, I asked if they would like for us to be their installer. They had confided in me that they had received four quotes and that I was the best deal, but still had some reservations. They further confided that they had some other work done recently. The work was not performed correctly and as agreed upon, but unfortunately they had paid most of the amount, and now could not get any satisfaction or even a response from the contractor.

I said that I was sorry that this had happened and that this would not happen with us. That is when the customer emphatically told me “that’s what the last guy said”! I now understood the problem and asked what we could do to gain there TRUST. The customer replied “that’s easy, you come install the windows and I’ll pay you if I’m happy”!

Well we all laughed because of course no company would ever do that. I then thought “why not” why not as they say “put your money where your mouth is” if we where so sure we were going to do the job correctly and we were installing the best products, “why not” so we did!

We installed the windows and true to his word the customer was ready with a check and a soda when we where done. He then said “you know if you where to do this for everyone, you might not get all the work in the world, but you should get all the work in Wilmington”

We took his advice and have been offering this ever since!

FAQ:

Q: What about the paperwork?
A: We still use a contract to spell out all the options, colors, products etc.

Q: Can I still use financing with the trust contract?
A: Yes, you can use our free financing and we accept all major credit cards.

Q: Have you been to court yet?
A: No :)

 

Areas served:

New Castle County Delaware: Arden, DE | Ardencroft, DE | Ardentown, DE | Bear, DE l Bellefonte, DE | Clayton, DE | Delaware City, DE | Elsmere, DE | Middletown, DE | New Castle, DE | Newark, DE | Newport, DE l Odessa, DE | Townsend, DE | Wilmington DE

Delaware County Pennsylvania: Aldan | Aston | Bethel | Brookhaven | Chadds Ford | Chester City | Chester Heights | Chester | Clifton Heights | Collingdale Colwyn | Concord | Darby | Darby | East Lansdowne | Eddystone | Edgmont | Folcroft | Glenolden | Haverford | Lansdowne | Lower Chichester | Marcus Hook | Marple | Morton | Nether Providence | Newtown | Norwood | Parkside | Prospect Park | Radnor | Ridley Park | Ridley |Rose Valley | Rutledge | Sharon Hill | Springfield | Swarthmore | Thornbury | Tinicum | Trainer | Upland | Upper Chichester | Upper Darby | Upper Providence | Yeadon

Chester County Pennsylvania: Atglen | Avondale | Downingtown | Elverson | Honey Brook | Kennett Square | Malvern | Modena | Oxford | Parkesburg | Phoenixville | South Coatesville | Spring City | West Chester | West Grove